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134 Victoria St, Hamilton 3204, New Zealand
Located in the heart of Hamilton's CBD, near Garden Place. Street parking available.
Monday to Friday: 10am - 6pm
Saturday: 10am - 5pm
Sunday: 12pm - 4pm
Public Holidays: Hours may vary
We offer candle-making workshops every second Saturday of the month. Contact us to reserve your spot.
Private candle consultation appointments are available for custom scent creation. Please call to schedule.
Find quick answers to our most commonly asked questions.
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. International shipping rates vary by location.
Q: How long will my order take to arrive?
A: Within New Zealand, orders typically arrive within 2-5 business days. International orders may take 7-14 business days depending on the destination.
Q: Is carbon-neutral shipping available?
A: Yes, we offer carbon-neutral shipping on all orders at no extra cost.
Q: Can I order custom scented candles?
A: Yes, we offer custom scent blending services. Contact us to schedule a consultation.
Q: Are your candles safe for people with allergies?
A: Our candles are made from all-natural ingredients and are free from common allergens. However, if you have specific sensitivities, please contact us before purchasing.
Q: What is your return policy?
A: We accept returns within 30 days of purchase for unused, unopened products in original packaging.
Q: What if my candle arrives damaged?
A: Please contact us within 48 hours of receiving your order with photos of the damage, and we'll arrange a replacement or refund.
Q: Do you offer wholesale opportunities?
A: Yes, we work with select retailers. Please email our wholesale department for more information.
Q: How do I care for my candle to ensure the best experience?
A: Check out our detailed Candle Care Guide on our Product Guide page for tips on maximizing the life and performance of your candle.
Q: Do you have a physical store?
A: Yes, our flagship store is located in Hamilton, New Zealand. We welcome you to visit and experience our candles in person.
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